How To Address Your Medical Billing Questions From Clients Concerning ICD-10
When ICD-10 coding got released on October 1, 2016, clients began asking lots of questions. Many clients wanted to know why the changes were so drastic between ICD-9 and ICD-10. This is a question that is not easily answered. There are so many changes that happened in the medical billing field over the past 6 months. Some of these changes are so new that a lot of billing companies have already gone out of business. Unless you know how to work with ICD-10, you will not be able to collect on your claims. Insurance companies will reject claims that are filled out incorrectly.
It seems as though ICD-10 is complicated. Most coders today are still trying to figure out the longer codes. There are over 60,000 of them. It is not easy to find the correct code all of the time. Therefore, it is causing a problem in the healthcare industry right now. If you cannot get paid on your claims, then the hospital, treatment center or other type of practice cannot collect money. If not money is coming in, then nothing is happening in the long term of things. It is a hard situation that is going on for the most part.
Clients often have questions about the changes with ICD-10. In order to make it easier for them to understand, it is important to have a small pamphlet ready to go that you can send to a client that is asking questions about this type of coding. Clients will often address you with their own questions and have you talking about your work with them. Most clients today will tell you that they are outsourced their billing to you because their own in house billers are getting low revenues on their claims. The #1 reason why a medical practice would outsource their claims is if they are getting low reimbursements on their claims. Most doctor's report losing 20% to over 30% of their claims each year.
Finding the correct balance between work and talking with your customers is not easy. Often, we get to a place in which our clients trust us. I have learned over time that trust happens over time. Trust is not something that comes easily or even lightly. It is important to have your mind into your work on a day by day basis. Your clients will eventually see that you do know what you are doing and then they will ask less questions. Clients usually ask questions when they feel as though you may not know what you are doing. After all, this is what they are used to and what they have been dealing with for a long time.
Billing is a complex topic to talk about. You may not know how to answer all of your client's questions. However, trying to answer a question is always a good way of ensuring your clients that you know what you are talking about? It is always a good idea to move things along in a professional way. Clients often stick with billing companies that are helpful and easy to talk to. Most medical billers see good reason to explain the process to their clients. The more peace that you have with your clients, the better.
It seems as though ICD-10 is complicated. Most coders today are still trying to figure out the longer codes. There are over 60,000 of them. It is not easy to find the correct code all of the time. Therefore, it is causing a problem in the healthcare industry right now. If you cannot get paid on your claims, then the hospital, treatment center or other type of practice cannot collect money. If not money is coming in, then nothing is happening in the long term of things. It is a hard situation that is going on for the most part.
Clients often have questions about the changes with ICD-10. In order to make it easier for them to understand, it is important to have a small pamphlet ready to go that you can send to a client that is asking questions about this type of coding. Clients will often address you with their own questions and have you talking about your work with them. Most clients today will tell you that they are outsourced their billing to you because their own in house billers are getting low revenues on their claims. The #1 reason why a medical practice would outsource their claims is if they are getting low reimbursements on their claims. Most doctor's report losing 20% to over 30% of their claims each year.
Finding the correct balance between work and talking with your customers is not easy. Often, we get to a place in which our clients trust us. I have learned over time that trust happens over time. Trust is not something that comes easily or even lightly. It is important to have your mind into your work on a day by day basis. Your clients will eventually see that you do know what you are doing and then they will ask less questions. Clients usually ask questions when they feel as though you may not know what you are doing. After all, this is what they are used to and what they have been dealing with for a long time.
Billing is a complex topic to talk about. You may not know how to answer all of your client's questions. However, trying to answer a question is always a good way of ensuring your clients that you know what you are talking about? It is always a good idea to move things along in a professional way. Clients often stick with billing companies that are helpful and easy to talk to. Most medical billers see good reason to explain the process to their clients. The more peace that you have with your clients, the better.
About the Author:
Our business has a medical billing coding program that works for our clients. We have several clients that are already seeing a 30% increase in their profits because of our work. A lot of medical billing and codeing organizations work in ICD-10 coding.
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